PRIVACY AND COOKIES POLICY
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites or in our apps. It also includes at our box offices or in phone or email interactions you have with us.
If you are resident in the European Economic Area (“EEA”) / United Kingdom, we will comply with the General Data Protection Regulation (“GDPR”) and/or other applicable data protection and privacy laws. For the purposes of the GDPR on the Website, eTiqket is a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data.”
We do. We collect information from you on the Website, and we are responsible for the protection of your information.
The types of Personal Data we collect and save include:
We collect information directly from you. For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons.
We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is used to help identify you and your registration sign up or membership information and to gather broad demographic information.
We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.
We use information as disclosed and described here.
We use the information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use the information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend's information to provide the services you requested. Your friend may contact us at [email protected] to ask us to delete their information.
We use information to improve our products and services. We might use your information to customise your experience with us. This could include displaying content based upon your preferences. We may use your information to conduct market research and analysis to make our website and products better. We may combine the information we get from you with information about you we get from third parties.
We use the information for security purposes. We use the information to protect our company, our customers, or our websites. To comply with any legal or regulatory requirements.This includes to detect or prevent unlawful behaviour.
We use the information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.
We use information as otherwise permitted by law or as we may notify you. We keep your data as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.
We need to collect your Personal Data so that we can respond to your requests for information / demonstrations or to be added to our emailing lists, and to process your requests for access to accounts and payment for our Services. We also collect aggregate information to help us better design the Website. We collect log information for monitoring purposes to help us to diagnose problems with our servers, administer the Website, calculate usage levels, and otherwise provide services to you. Further details on why your Personal Data is being collected and our legal basis for doing so under GDPR (for EEA/UK residents) are provided below.
We may share information with third parties.
We will share information within the Hosplanet family of companies. This may include Talentoire and Hosplanet-owned or operated venues, for example.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of Malaysia.
We will share information with our business partners. This includes a third party that provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. It would be best if you read those policies to learn how they treat your information.
We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We will obtain your consent with regard to sending you marketing and advertising materials per GDPR requirements. In general, we will provide a button, checkbox or other means where you affirmatively opt-in to receive marketing emails or other communications from us. You can change your preferences or ask us to stop sending you marketing messages and/or remove your email from our mailing lists by contacting us at [email protected] or by following the instructions within the marketing messages that you have received.
(a) for the purposes for which you provided it;
(b) with your consent;
(c) as may be required by law, for example with our professional advisors, lawyers, insurers, regulators and other authorities, or as we think necessary to protect our organisation or others from injury (e.g., in response to a court order or subpoena, in response to a law enforcement agency request, or when we believe that someone is causing, or is about to cause, injury to or interference with the rights or property of another);
(d) on a confidential basis with persons or organizations with whom we contract, such as our suppliers, to carry out internal site operations or as necessary to render the Services;
(e) with our business partners only in compliance with relevant data protection laws; or
(f) for marketing purposes with your consent with our affiliates including without limitation (http://talentoire.com).
We may also share aggregate anonymous information with others, including affiliated and non-affiliated organisations.
You have certain choices about how we use your information.
You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt-out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify the information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.
We share only the categories of Personal Data required for us to carry out our internal site operations or as necessary to render our Services that you have requested. These categories include your contact and registration information, financial and transaction information, the information you process through our Services, and your technical and usage information. As discussed above, the categories of third parties with whom we may share such Personal Data include our service providers, suppliers, business partners, affiliates and professional advisors, as well as law enforcement.
After registering for an account on the Website, you may log-in to the account and edit your Personal Data in your profile. For instructions on how you can further access your Personal Data that we have collected, or how to correct errors or inaccuracies in such information, please send an e-mail to [email protected] We will also promptly stop using your Personal Data and remove it from our servers and database at any time upon your e-mail request. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access, making corrections or removing your information.
We use standard security measures.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. Consequently, we cannot warrant the security of the information you provide to us. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. We use Secure Server Software (SSL) and firewalls to protect your information from unauthorised access, disclosure, alteration, or destruction. However, this is not an ironclad 100 % foolproof protection. There is no absolutely failsafe or failproof system whose security systems cannot be breached by third-party hackers or mischief-makers. You hereby agree that We shall have no liability to you in the event of a breach of our security systems by a third party hacker or mischief-maker. If we learn of a security systems breach, we shall notify you of the same so that you can take appropriate protective steps to safeguard your critical data. We cannot promise that your use of our sites will be completely safe. By using Our Websites, or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of Our Websites. If you think that an unauthorised account has been created using your name, contact us at [email protected].
We may link to third-party sites or services we don't control.
You may manage, disable and remove cookies from your computer using the following methods:
(1) Modify your browser settings:
(2) Use our interactive banner:
In order to disable the third parties cookies or identifiers, please see the privacy policies of those third parties.
Our Website may include links that take you to certain third-party websites. Please check the privacy policies of these other websites to learn how they collect, use, store and share information that you may submit to them or that they collect.
If you are an EEA/UK resident, under the data protection laws that apply to you, you may contact us at [email protected] to exercise your rights to:
For EEA/UK residents, data protection laws require us to explain to you our legal basis for using your Personal Data. Most commonly, we will use your Personal Data under the following legal bases:
Generally, we do not rely on consent as a legal basis for processing your Personal Data although we will get your consent before sending direct marketing communications to you via email if we are contacting you using details other than your corporate email address. You have the right to withdraw consent to marketing at any time by contacting us.
Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to
(a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements,
(b) Legal bodies as required by law, such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction compelling disclosure.
(c) Customs, immigration or other regulatory authorities applicable to You.
(d) enforce our agreements, policies and terms of service,
(e) protect the security or integrity of our products and services,
(f) protect eTiqket, our customers or the public from harm or illegal activities, or
(g) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We do not retain your personal data longer than necessary for the fulfillment of the Purposes. However, relevant Personal Data may be retained subject to the conditions below:
We may post your testimonials/comments/reviews on our Websites which may contain your Personal Data. Prior to posting the testimonial, we will obtain your consent to post your name along with the testimonial. If you want your testimonial removed, please contact us at [email protected]
You understand that we will not be liable to any person for unauthorised publishing of testimonials by customers of eTiqket. If you, as a Customer of our Service eTiqket, wish to publish on your websites, any testimonials you have received from third parties via e-mails or widgets, it is your responsibility to obtain consent from such third parties prior to publishing the testimonials.
The Service includes certain services that are available via your mobile phone, including
(i) the ability to upload content to Software solutions via your mobile phone (Mobile Uploads), (ii) the ability to receive and reply to messages,
(iii) the ability to browse Software Solutions from your mobile phone (Mobile Web), and
(iv) the ability to access certain Software Solution features through a mobile application you have downloaded and installed on your mobile phone (Mobile Client) (collectively the “Mobile Services”). We do not charge for these Mobile Services. However, your carrier’s normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the Mobile Services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such Mobile Services. By using the Mobile Services, you agree that we may communicate with you regarding Software Solutions and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your “Reputation Intelligence” account information to ensure that your messages are not sent to the person that acquires your old number.
When you download, install and use our Mobile Applications, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”).
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This Software may record certain information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the Mobile Applications.
Subject to this Notice, we will use such data to
Our Websites includes social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where you interact with these features, they may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy notice of the company providing them.
Restrictions.Customer agrees not to use any Social Media Data obtained via the Services for the purposes of cookie tracking, ad exchanges, ad networks, data brokerages, sending electronic communications (including email) in violation of applicable Law, or any other activity or purpose that may be identified as prohibited by eTiqket from time to time.
Please see our Privacy and Cookies Policy for further information.
Social Media Marketing are used solely for commercial purposes. You may not set up a Social Media Marketing on behalf of another individual or entity unless you are authorized to do so. This includes any Social Media Marketing Platform to support or criticize another individual or entity.
Notwithstanding anything to the contrary herein, Customer agrees that eTiqket may obtain and aggregate technical and other data about Customer's use of the Services that is non-personally identifiable with respect to Customer (“Aggregated Anonymous Data”), and eTiqket may use the Aggregated Anonymous Data to analyse, improve, support and operate the Services and otherwise for any business purpose during and after the term of this Agreement, including without limitation to generate industry benchmark or best practice guidance, recommendations or similar reports for distribution to and consumption by Customer and other eTiqket customers. For clarity, this Section 23 does not give eTiqket the right to identify Customer as the source of any Aggregated Anonymous Data.
Your information is controlled by eTiqket. If you have questions or concerns about how your information is handled, please contact your promoter, eTiqket affiliate partner or eTiqket support., please contact our Data Protection Officer via e-mail at [email protected]